Customer Reviews for Extra Care Auto Repair

“Mike is prompt ,efficien t, professional & his prices are reasonable. He absolutely can be trusted.”

“Mike is honest, efficient and reasonably price! My lights was fixed within a minute with no issues. I would go back to him to service my car again!!!”

“Excellent service. They called with updates on my car, were very prompt in completing the repair, and explained to me and showed me exactly what they were doing and why parts needed to be replaced. Plus they were friendly and easy to work with.

I will definitely be a returning customer for auto maintenance and repairs.”

“Excellent customer service and automotive repair. Volkswagen van was repaired earlier than expected and below the original estimate. Highly recommend this shop.”

“5 Stars!”

“I can't speak highly enough of Jim & Mike! I've been getting work done on my vehicles by them for years now. Their work is always excellent and at a fair price! They really went out of their way to help my when I was in an accident in February 2017 and I am forever graceful and loyal to them. Thanks agian Jim & Mike!”

“Great service honest guys .”

“Excellent service & reasonable rates. And yes, it is a family-owned business with family values. Expert service for my vehicles.”

“Thank you Mike and Jim for your dedicated work on our 1997 Toyota Corolla with low mileage (under 50,000 mi) which we intended to be our backup car in our "old age." Well, here we are, 73 years old and our '97 would pass the CA Smog Test. Long story short, Mike, Jim, his team + buddy mechanics wouldn't give up. Mike kept us up to date on what they were doing and why to solve the mystery of why it wouldn't pass. It was running fine. Anyway, it finally passes + Mike even got it smogged + electronically submitted to DMV! What a huge relief. As others said, these guys and shop are honest, dedicated, determined, and experienced. Thanks again and again. *Grandson Justyn for Paulette + Peter*”

“I have a 2006 Audi A6 with 200K miles. This car had served me well for over 10 years and one day it just started 'choking!' I had it towed to Extra Care, close to where I broke down. This place gets 5 stars! Mike, the owner, was very accommodating. The towing people left me high and dry for 5 hours and Mike was kind enough to allow me to drop off the car after-hours when the tow finally arrived. The car was in the shop for 15 days and during that time, communication was never lacking. Mike kept me informed every step of the way, which I really appreciated. At one point, he even suggested that the cost to repair the car may not be worth it due to the car's value at its age/mileage. However, since I'm clearly attached to this vehicle, I decided to proceed with the repairs and it is now running like new! Thank you Mike and Jim!!! ...Oh and did I mention that Mike also negotiated my car rental rate for me? I ended up with a mustang convertible for $30 a day :) Thank you for everything and I look forward to working with you again. I know you'll take good care of my old girl!”

“This is one of the best auto repair shops in the Peninsula. Not only do they have fair prices but the workers and owner are amazing! Came in for an oil change which also includes tire rotation and break check for a very reasonable price. The workers there took great care of me and the owner explained problems with my car in a very helpful and non pushy way. It is very hard to find a reliable, honest car shop like this one. Will definitely be back again!”

“You will not find a better, more trustworthy shop for your car maintenance. We have been happy customers of Mike and his team for almost 20 years. They also inspected two used cars for us before purchasing. Five stars all the way!”

“I have been using Extra Care Auto Repair for decades, but I have never seen it operate as efficiently as now. I would have recommend Extra Care before, but now it is absolutely the best place to go for car repair. They are professional, my car is always done on time, and for the quoted price. They also help me understand any repairs that have to be made.”

“I went into Extra Care Auto Repair because my check engine light was on. It turned out to be a misfire and they fixed it that day for me and were wonderful! Very reliable and friendly. Thanks for the service!”

“I've been a customer since 1997. Mike Rosen has shown himself to be an honest and trustworthy owner. He often tries to repair the problem instead of just replacing parts. This always saves time and money. He hires excellent technicians that are like minded. They are always polite and respectful and willing to explain the details of the repair. This is a good shop and a local business. They are worth supporting.”

“Thank you Mike and Jim for your professional and friendly auto advice and care. We found it difficult finding good, responsive customer care for our families auto needs. Can't tell you how many times I called name brand service centers and was put on hold or not even answered their service department phone. Desperate to find someone to help with car problem and you went out of your way to help us. Now, we've had both our vehicles in for repair and service and really appreciate your attention, recommendations and value for service. Thank you again. Regards”

“I just had My 64 lincoln worked on it was dead for 10 years . they went through it from front to back. They Fixed everything that needed fixing. They gave me choices on how to spend. And how to save. My beast of a car now comes to a nice complete stop now.

I took it to the right place

Herb”

“these guys are awesome, super down to earth and professional at the same time. we had an easy experience with them and they took great care of us... SUPER HONEST AND TRUSTWORTHY. as a first time customer they treated us as if we've been patrons for years. had a great experience... going to these guys is a no brainier.”

“I have been using Extra Care Auto for years now! I refer everyone I know.

I could not be happier with their customer service, kindness and time they take to diagnose my problem as well as explain the work they have done.

Thank you Mike and Jim From the proud mom of a 200,000 mile Subaru.”

“I had problems with my car and i brought it to extra care auto repair and service on my car was fast and excellent , even the customer service was great.i will continue to give them my business.”

“Reasonable and Honest!

Now that my teenagers are driving, vehicle maintenance and safety are a top priority--and I completely trust Extra Care Auto Repair to keep my family safe at a reasonable price! Highly recommend Mike and his crew!”

“We have been taking our cars to Extra Care for all our maintenance and repair needs for over 17 years. They are simply the best in the business. You can absolutely count on their integrity and abilities. I wouldn't take my cars anywhere else!”

“Love their extraordinary service and the owner picked up the phone even though I unknowingly called him after the business hours. I'll definitely be a repeated customer :D! You guys rock!”

“Provided the great service, charged me half the price than Midas. Will go back again.”

“My car broke down with a broken thermostat and water pump (major overheating!) on 101-N near Candlestick Park, and I needed it towed to a nearby facility. It was late afternoon, about 5pm, on a Thursday. Most places were already done answering the phone, but this place really came through for me.

Other places I called said, 'It's getting late and we're closing. Park on the street and leave your keys in our mailbox...trust us...we'll call you when your car is fixed.'

When I called this place, Mike Rosen (owner) picked up and said 'I'm here till midnight. Bring it in, I've got you covered.' He delivered above-and-beyond friendliness, transparency, and service.

Thanks, Mike. You run a good business.”

“These are honest guys doing good work. We bring all of our family cars to this shop because of the quality care and honest prices. Would highly recommend them to others. The shop is also very convenient as it is close to the San Bruno Caltrain station and about a 10 minutes walk to the nearby BART station as well.”

“Great place. Been coming here for years. They treat me like a friend, not just a customer. I trust Mike and Larry.”

“Extra Care is expensive, but you can rely on them to fix only what's needed. You're told up front how much things should cost, so the expense won't be a surprise.”

“Honest service: they diagnose and fix only what is needed for repair or service.”

“real people there to help...love this place, I will recommend them to all my friends”

“Great service!! Honest people!! They have done a great job with our cars. We wouldn't go anywhere else!!”

“I've been very satisfied with the these folks care for both my car and truck. They tell me what is wrong, what my options are and were able to help me figure out what could wait and what was urgent. I totally trust these guys and will go out of my way to stay a client.”

“My husband and I have been bringing our cars to Extra Care for 20 years. Our service has always been excellent--always fair, honest and reasonably priced. We bring our cars to Extra Care for all our cars' needs--even just oil changes. We live about 25 minutes away from the shop, but the drive is absolutely worth it. I highly recommend Extra Care to anyone who wants a mechanic who will always give you the best service--and is very honest. A prize!”

“Jeep overheated, blew o ut all the coolant. Called Extra Care and had it towed there. Jim took the keys and called later after inspecting everything ,told me what needed done,gave me an estimate and had it all done ready to go the next day. What great people and great service, hard to find good honest people, but they are.”

“I took my car in the have the brakes checked because Midas said I needed new brakes. After a brake inspection Larry told me - my brakes were fine. Hello - honest! Love that. Larry looked over my car (per my request) and I was able to get my timing belt changed and new tires all done in two days. They were honest, fast, nice and flexible with my timing needs. I highly recommend this shop.”

“As usual, great service and work done in a timely manner.”

“It is always a relief working with those at Extra Care. Curtious and helpful, you can always trust they will do their best. It is wonderful to have an honest mechanic! How rare is that!”

“As always, the folks at Extra Care were thorough, professional and efficient. The work is done on time, detailed explanations provided and the car was ready to go early.”

“Larry and crew and my car's best friends. They can give you religion about mechanics where faith was lost. They are efficient, effective, and always helpful. I first showed up at the shop a year and a half ago unable to diagnose (3 mechanics) a rough ride in my Honda Fit. Turned out to be bearings, less expensive with Extra Care than anyone else and after repair ran great! I've turned out to be a little more aggressive in my driving than expected and just had to replace my front brakes... bad habits... but Larry looked after the Fit again and I'll be heading back for my regular servicing when it's time. Extra Care respects my bottom line but doesn't skimp on paying attention to details. Thanks for the great service!”

“I have always found the owner to be very honest and fair sometimes too honest. As a woman, it is sometimes hard to find a mechanic you trust, and I have never felt uncomfortable at Xtra Care. Mike, the owner, goes above and beyond.”

“Mike & Bob are great! I took a 95 Dodge Neon in to diagnose a noise and an electrical problem. While they couldn't get the car to make the noise, they figured out the electrical issues and then reduced my bill because they couldn't find the other problem! All the guys are great, as a woman who is wary of mechanics I would highly recommend them for their honesty and care in explaining repairs.”

“As others have said, it can be very difficult to find a car mechanic that is reliable and trust-worthy; especially if you are not that confident in your own automotive knowledge. Originally I met Mike when I bought my 2001 Mustang from him. There were a couple of minor issues with the car which he was happy to fix for me for free after I bought it (to be honest there was no real obligation for him to do so). I had just moved to the Bay Area, and was concerned about finding a good mechanic, so I decided to start using Mike for all my servicing needs. I did this even though it's actually a bit of a hassle for me getting my car there (I live in SF - but the guys are always happy to pick me up or drop me off at the BART). Eventually I decided to use them for servicing m wife's 2003 Subaru as well. So for the past 3+ years Mike and Larry and the rest of the guys have continued to give me great service. They have never encouraged me to get things done that aren't really needed - and are happy to discuss options - pros/cons - and keep costs down for me where-ever it makes sense, and is not likely to either effect safety or create long-term problems. Highly recommended.”

“Extra Care Auto Repair has kept my car at its best. I appreciate their honesty and feel like I have paid very fair prices for tune ups. Larry is clear and will explain repairs in a way that makes sense so that one can make appropriate choices. Well, next is the timing belt for me and maybe water pump and I trust that I will get the best service again. Thanks!”

“EVERYONE, this is your 1 stop shop for good, reliable work! I take all of my vehicles here from my wife's corolla to my 95' twin turbo supra. Larry and his staff are the real deal. I have had NO problems with any of my vehicles since i began bringing them here for a few years now, & i rest assured because the parts (including labor) have been warrantied for an extended period of time. (Different parts & applications will vary, inquire within.) The bottom line is, HONEST & RELIABLE WORK doesn't cost you an arm and a leg at Extra Care-their prices are extremely reasonable! BEFORE you take your car ANYWHERE else, take your car to Extra Care for a secondary opinion...You'll be GLAD you did!”

“Larry called me to discuss the review that I gave and said he did not think it was fair for me to give them three stars when the delay was caused an issue with getting the part from Melody Toyota (the local dealership). In fairness to him, the repair was well done and we have had no problems in the six months since the repair was completed. At the time, it was frustrating to have the repair delayed like it was, and considering my ignorance of how Toyota repair part distribution works, I am inclined to give Extra Care the benefit of the doubt.”

“I'm only not giving him 5 stars because the work I had was minor. BUT...Larry is a straightshooter. He could have rung me up on a simple problem for close to $500, but instead he said, 'Lets try the 8 dollar fix first, and if that doesn't solve it, then we'll explore other options.'That alone had me convinced.
One of the shops around the corner quoted me close to $150 for what Larry did for $45 in 3 minutes. He can fix boats, cars, bikes, you name it, and as someone who has traveled the world and met all kinds of people, I know he's an honest guy. For me, that's what counts most when getting my car fixed.”

“The Extra Care shop did a great job with our Sienna and my Dad's Camry. Everything was fixed and no issues whatsoever after the repair. We also received a lottery scratch ticket after paying for the repairs; a nice way to throw the dice and earn back the money spent on repairs. All in all, a great shop.”